Gerardo Gomez, Rafael Sanchez, “End-to-End Quality of Service over Cellular Networks: Data Services Performance Optimization in 2G/3G”
John Wiley & Sons | 2005 | ISBN: 0470011807 | 316 pages | PDF | 11,4 MB
This comprehensive resource contains a detailedmethodology for assessing, analyzing and optimizing End-to-End Service Performance under different cellulartechnologies (GPRS , EDGE, WCDMA and CDMA2000). It includes guidelines for analyzing numerous different services, including FTP, WEB streaming and POC, including examples of analysis and troubleshooting from a user point-of-view.
* Focuses on the end-user perspective, with a detailed analysis of the main sources of service performance degradation and a comprehensive description of mobile data services
* Includes a detailed presentation of generic key performance indicators (KPIs) which can be re-defined to comply with each particular network
* Provides service performance benchmarking for different technologies from real networks
* Explores a new approach to service management known as customer experience management, including the reasons why it is overcoming traditional service management and its impact on revenues and customer satisfaction
* Illustrates all points throughout using real world examples gleaned from cutting-edge research
This book draws together findings from authoritative sources that will appeal to cellular network operators and vendors. The theory-based, practical approach will be of interest to postgraduate students andtelecommunication and consulting companies working in the field of cellular technologies.
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